Orders & Payments
How do I place an order?
Simply select your watch, add it to your cart, and proceed to checkout. Once your order is placed, you’ll receive a confirmation email with your order details.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods supported at checkout. All payments are processed securely.
Can I modify or cancel my order after placing it?
If your order has not yet been processed or shipped, we may be able to assist. Please contact our support team as soon as possible with your order number.
Shipping
Where do you ship?
SKARZ ships worldwide. Complimentary standard shipping is available for orders shipped to Canada and the United States. Shipping options and rates for other countries are shown at checkout.
Do you offer free shipping?
Yes. We offer free standard shipping to Canada and the United States. Express shipping options are available at checkout for an additional cost.
Will I have to pay duties or taxes?
- United States: Duties and taxes are fully covered by SKARZ (DDP shipping).
- Canada: Applicable taxes are calculated at checkout.
- Other countries: Duties and taxes may apply depending on local regulations.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.
Returns & Exchanges
What is your return policy?
We offer a 30-day risk-free return policy. If you’re not satisfied, you may request a return within 30 days of delivery, provided the watch is unused and in original condition.
Do I have to pay for return shipping?
Return shipping costs may be covered by the customer, depending on the reason for return and the condition of the item. Any applicable costs will be communicated during the return process.
How long do refunds take?
Once we receive and inspect your return, refunds are typically processed within 5–7 business days to the original payment method.
Can I exchange my watch?
Yes. Exchanges are handled through the return process and are subject to availability.
Product & Care
Are SKARZ watches water-resistant?
Yes, SKARZ watches are water-resistant for everyday use. Please refer to the product page for specific water-resistance details.
How should I care for my watch?
Avoid exposure to extreme temperatures, chemicals, and strong impacts. Clean your watch regularly with a soft, dry cloth to maintain its appearance.
Are the batteries replaceable?
Yes. The batteries in SKARZ watches are replaceable. We recommend having battery replacements performed by a professional watch technician.
Support & Contact
How can I contact SKARZ?
For any questions or assistance, please contact us through our Contact Us page.
Where is SKARZ based?
SKARZ operates from Toronto, Ontario, Canada.